Conversight AI
Conversation Intelligence for Actionable Insights
Conversight AI converts Hindi and Hinglish conversations into accurate transcripts and uses LLMs to uncover intent, sentiment, and behavioral insights. It automatically scores agent performance, tracks custom KPIs, and integrates seamlessly with CRM and QA systems. With real-time dashboards, scalable architecture, and ISO-certified security, it empowers businesses to boost revenue, cut costs, and improve customer experience.
The Challenge
Organizations lose valuable insights from customer conversations due to language barriers and manual review limitations. They need automated analysis of Hindi and Hinglish calls.
How It Works
Simple steps to transform your operations
Data Ingestion
The system ingests audio/video files from customer-agent conversations
Speech-to-Text
A powerful LLM-powered ASR engine converts the audio into accurate, searchable text
LLM Analysis
Transcripts are processed by a Large Language Model (LLM) to extract deep insights on intent, sentiment, and behavior
Custom Processing
Insights are structured into customized parameters (scores, features, probabilities) as defined by the client
Integration & Delivery
Analyzed data and insights are delivered via APIs to your existing systems (CRM, QA tool) or a dedicated dashboard
Actionable Intelligence
Teams receive actionable insights to improve decision-making, agent training, and customer experience
Key Features
Powerful capabilities built for enterprise needs
Accurate Transcription
Converts spoken Hindi and English conversations into precise, searchable text transcripts
LLM-Powered Insight Extraction
Utilizes advanced Large Language Models (LLMs) to deeply analyze conversations for customer intent, emotion, sentiment, and behavior
Agent Performance Scoring
Automatically evaluates agent performance based on tone, empathy, professionalism, and adherence to scripts
Custom Output Parameters
Delivers tailored insights, success scores, signals, and probabilities—based on client-defined KPIs and business goals
Plug-and-Play SaaS Integration
Easily integrates with existing CRM, QA, and analytics systems through robust APIs for seamless deployment
Real-Time Analytics Dashboard
Provides a centralized dashboard to view key insights, trends, and performance metrics in real-time
Custom Intent & Signal Detection
Allows businesses to define and track their own unique conversation signals, keywords, and custom intents
Secure and Compliant
ISO 27002 certified, ensuring that data is handled with the highest standards of security and confidentiality
Scalable Architecture
Built to handle high volumes of conversations, scaling effortlessly with business growth
Why Choose Conversight AI?
The advantages that set us apart
Increased Revenue
Identify unique buying signals and intent cues hidden in conversations to improve follow-ups and close more deals
Unified Customer Understanding
Automatically dissects each customer's intent, needs, and pain points, ensuring a 360-degree view from every interaction
Reduced Operational Costs
Automate the manual effort of analyzing calls, freeing up precious time and reducing reliance on heavy analysis
Improved Data Accuracy
Eliminate human errors from manual note-taking and tagging, ensuring critical insights are captured consistently
Optimized Workforce Management
Get visibility into call center quality to intelligently deploy skilled agents to the right customers
Tailored Business Solutions
Move beyond one-size-fits-all with customizable, domain-specific analysis that aligns with your unique goals
Frequently Asked Questions
Common questions about Conversight AI